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Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Report query processes too much data

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
Oracle Tap application screen rotation no longer available

Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App...
I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...
Tips for searching on the Oracle B2C Service Support Site

Environment: Oracle B2C Service Support site and Knowledge base Resolution: Below are several tips and tricks to find what you're looking for within the Oracle B2C Service knowledge base. Searching...

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Documentation (9813)

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Chat with a Customer engagement panel. To copy and paste text, press Ctrl+C and Ctrl+ V . To start a new paragraph, press Shift Last Updated: 02/02/2025
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Chat with a Customer the response to the customer. To copy and paste text, press Ctrl+C and Ctrl+ V . To start a new Last Updated: 04/21/2026
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Chat with a Customer in the response to the customer. To copy and paste text, press Ctrl+C and Ctrl+ V . To start a new Last Updated: 09/09/2022
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Chat with a Customer in the response to the customer. To copy and paste text, press Ctrl+C and Ctrl+ V . To start a new Last Updated: 06/16/2022
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Create a Bookmark URL Using the Agent Browser User Interface Search Home Using Common Functionality Create a Bookmark Last Updated: 02/02/2025
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Define a Relationship data in other custom objects or standard objects. Define a Relationship Define a relationship for Last Updated: 09/09/2022
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Define a Relationship data in other custom objects or standard objects. Define a Relationship Define a relationship for Last Updated: 04/21/2026
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Define a Relationship data in other custom objects or standard objects. Define a Relationship Define a relationship for Last Updated: 06/16/2022
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Schedule a New Job Administering the Agent Browser User Interface Search Home Job Scheduler Schedule a New Job Last Updated: 04/22/2026
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Remove a Rule from a Site Administering Oracle Engagement Engine Search Home Site and Rule Association Remove a Rule from Last Updated: 07/23/2025

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